Diamond Bank Internet Banking Few Things You Need To Know

Diamond Bank  Internet Banking Few Things You Need To Know
May 30
13:35 2018

Diamond bank is a financial and commercial bank in Nigeria. established in the year 1991 a private limited liability company. Diamond Bank Nigeria got incorporated on December 20, 1990.

As at June 2013, the bank operates 240 branches in Nigeria, 20 branches in Benin Republic, 2 branches in Senegal, 1 branch in Togo and 3 branches in Côte d’Ivoire.

What Is Diamond Internet Banking

Diamond online is a robust or multipurpose internet banking platform that offers an account holder in Diamond Bank a variety of services that help to use and manage an account in Diamond bank virtually whenever and wherever you want at no extra cost.

It also features lifestyle solutions which make online banking easy and interesting for customers.

Few Things You Need To Know Before Accessing Diamond Internet Banking

User Authentication Failed / Invalid Credentials error on Diamond Mobile App?

An incorrect password is being entered. You can reset your password by

Select ‘Forgot Login Details’
Select Forgot Password
Enter Internet Banking ID, PIN and continue
A temporary password will be sent to your registered mobile number
Enter the temporary password
Choose a new password which must not be less than 6 characters
Confirm the new password
Congrats! Your Diamond Mobile App password has been changed successfully

 

How do I get my Software Token activation details?

Upon request for the Software token, Activation details will be sent to your registered mobile number. However, you can call our Contact Centre on 07003000000 or visit any Diamond bank branch near you to request for the Activation details.
Diamond Online – Forgotten Password?

Click on ‘Log in without token’

Select the “Request or Forgot Password’ option

Enter your User Name (Internet Banking ID)

Enter your Registered Mobile Number (Please include country code e.g. +234)

Enter the last four digits of any of the account numbers linked to your Username

A temporary password will be sent to your registered mobile number

Go back to the login page to enter the temporary password

Enter your preferred password

Your password has been changed successfully

 

How to Register on the Diamond Mobile App

Download the Diamond Mobile App from i-Tunes App Store, Google Play, Windows App Store and Blackberry Markets and the app icon will automatically appear on your device.

Click on the icon to open application. Select register and follow the three steps to authenticate your details.
Register with Internet Banking ID:

Step 1: Input your Internet Banking User ID and any of your account numbers then select submit. A registration code will be generated and sent to your registered phone number as an SMS.
Step 2: Enter the registration code sent to your phone number and select submit
Step 3: Choose a password (not less than six characters) which you will use to access this service at any time, reconfirm your password; choose a four-digit pin for transactions, reconfirm your pin and select confirm.

OR

Register with Debit Card:

Step 1: Input your 16-digit Diamond Debit card number and account number then select submit. The Internet Banking User ID and registration code will be generated and sent to your registered phone number as an SMS.
Step 2: Input the Internet Banking User ID and registration code received and select submit.
Step 3: Choose a password (not less than six characters) which will be used to access this service at any time, reconfirm password; choose a 4digit pin for transactions, reconfirm pin and select confirm.

 

Unable to locate record?

You will need to “Register” afresh with your Internet banking ID.
User Profile not allowed?

Kindly visit the nearest Diamond Bank branch for a self-verification to reactivate your profile.
Transfer limit cannot be exceeded?

This means you are trying to transfer more than the daily limit set on your account. You can increase your daily transfer limit up to a maximum of N500,000, go to the Self-Service option on your Diamond Mobile App.

Login to the Mobile App and click on the home icon,
Select “Self-service” option,
Select “Limit Maintenance”
Select your account, or any of your accounts if you have multiple accounts linked to your user ID.
Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
Select Local (for transfers to Diamond Bank accounts) and NIP (for transfers to other bank accounts).
Input your pin and continue. This automatically updates your transfer limit.

 

What To Do When Account Is locked – Password limit reached?

This means an incorrect password has been entered more than 5 times. Please visit the nearest Diamond Bank branch for a Password reset.
User Authentication Failed, invalid credentials?

An incorrect password is being entered. You can reset your password by

Select ‘Forgot Login Details’
Select Forgot Password
Enter Internet Banking ID, PIN and continue
A temporary password will be sent to your registered mobile number
Enter the temporary password
Choose a new password which must not be less than 6 characters
Confirm the new password
Congrats! Your password has been changed successfully

 

When NIP limit has not been set?

Kindly download the Diamond Online Transfer limit form, print, fill, scan and send to [email protected] along with a copy of your valid ID OR visit any branch closest to you to fill the Diamond online transfer limit form

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